Before boarding
Travel formalities
Before boarding the Neoliner Origin, you will need to complete certain administrative requirements:
Medical certificate of fitness:
All passengers must present a duly completed medical certificate of fitness in order to be allowed to board. This document is required by the NEOLINE shipping company.
Important: you must have the original medical certificate with you when boarding. Without this document, you will be denied access to the ship.
Book the medical certificate to be completed by your doctor
Immigration formalities for the United States:
NEOLINE is currently in the process of joining the Visa Waiver Program. This integration will normally take effect for the first crossing in August 2025.
This program will allow citizens of participating countries to travel to the United States without a visa for up to 90 days, under certain conditions.
The ESTA must therefore be submitted at least 30 days before departure for passengers concerned.
Official website of American Government
Compulsory comprehensive insurance:
The NEOLINE shipowner requires all passengers to take out compulsory comprehensive insurance.
Payment and cancellation terms
Please consult Sailcoop’s General Terms and Conditions of Sale and NEOLINE’s General Terms and Conditions of Use.
Payment terms:
For all bookings made more than 120 days before the departure date of the crossing, Sailcoop will collect a deposit of 30% of the total price of the crossing.
The balance of the crossing price must be paid, without reminder from us, and collected by Sailcoop no later than 120 days before the departure date. Any delay in the payment of a deposit and/or the balance of the price will be considered as a cancellation by the Passenger.
For any booking made less than 120 days before the departure date: the Passenger must pay the total price of the crossing.
Cancellation conditions by the passenger:
Bookings may be canceled by the Passenger or in the event of force majeure, subject to the deadlines and fees indicated below:
– Cancellation more than 120 days before the departure date: Sailcoop will retain 30% of the total price of the crossing
– Cancellation between 120 and 60 days before the departure date: Sailcoop will retain 60% of the total amount of the crossing
– Cancellation less than 60 days before the departure date: in this case, Sailcoop will retain 100% of the total amount of the crossing.
In the event of cancellation, for any reason whatsoever, expenses incurred by the passenger(s) that are not related to the crossing booked with Sailcoop, such as transportation costs to the departure point of the crossing and return home, visa fees, travel documents, and vaccination costs, will not be refunded.
Passengers may optionally take out cancellation insurance offered by Sailcoop, when available for the Services in question.
Health and safety
Medical certificate: Passengers must be in good health to travel on the Neoliner Origin. As stated in our Terms and Conditions of Sale (article 4.2), a medical certificate must be provided.
Minimum age of passengers: set at 7 years old (Article 13 of the NEOLINE Carrier’s Terms and Conditions of Use)
Minimum weight and height of children: minimum height of 100 cm and weighing more than 20 kg (article 13 of the NEOLINE Carrier’s Terms and Conditions of Use)
Pregnant women: pregnant women who are or will be in their 24th week of pregnancy, before or during maritime transport, are not allowed to board, due to safety considerations and the absence of a doctor on board. (Article 14 of the NEOLINE Carrier’s Terms and Conditions)
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